FAQ

Frequently Asked Questions

How do I activate my PrintInc product warranty?

Click the link below to register your printer and activate your warranty. This ensures quick service and uninterrupted performance.Activate Warranty Now

What’s the difference between USB, Bluetooth, and WiFi thermal printers?

Difference between USB, Bluetooth, and WiFi thermal printers are as follows-

USB: Stable and wired connection, ideal for desktops.

Bluetooth: Wireless printing from mobile devices. Great for mobile teams.

WiFi: Wireless network access for multiple users. Ideal for shared workspaces.

Are Bluetooth thermal printers reliable?

Yes.

PrintInc Bluetooth printers work with Android/iOS via the Open Label app and are perfect for mobile or small office environments.

Is the PrintInc thermal label printer worth it?

Affordable, compact, and perfect for printing all types of labels. Compatible with pre-colored labels for vibrant output.

Which connection type should I choose?

You can select

USB: Best for stability
Bluetooth: Best for mobile use
WiFi: Best for multiple users

How do I set up a PrintInc thermal label printer?

Steps to set up PrintInc Printer

Unbox and verify package contents.
Connect via USB, Bluetooth, or WiFi.
Download the Open Label app and install drivers.
Print a test label.

What platforms are compatible with PrintInc printers?

Shopify, Flipkart, Etsy, Amazon, eBay, PayPal, ShipStation, UPS, and more. Easily convert and print shipping labels with the Open Label app.

Can I print from my phone using a PrintInc printer?

Yes! Download the Open Label app to connect via Bluetooth and print directly from your smartphone or tablet.

How does the Open Label app help with printing?

The app offers templates, font styles, troubleshooting, and label conversion tools—all in one easy interface.

Do PrintInc printers require ink or toner?

No. PrintInc uses direct thermal printing, eliminating the need for ink or toner.

Do thermal printers need special paper?

Yes, they require thermal paper. Normal paper won’t work. Thermal paper is affordable and easy to source.

Can thermal printers print in color?

Direct thermal printers print in black, but using pre-colored labels brings vibrancy and variety to your designs.

Order & Returns

How long does it take for my order to be shipped?

We dispatch all orders within 1–2 business days after confirmation. Delivery time depends on your location but usually takes 5–7 business days after dispatch.

Can I return a product if I change my mind?

Yes, you may return an unopened and unused product within the return period. Please ensure the item is in its original packaging.

What if the product I received is defective or not working?

We accept returns for manufacturing defects or functional issues. You must provide an unboxing video clearly showing the defect when receiving the parcel.

What should I do if my order arrives damaged?

If your package arrives damaged, please record an unboxing video and contact us immediately with photos/videos so we can arrange a replacement or refund.