[ Help centre ]
Questions, answered
Everything sellers ask us about PrintInc printers, labels and setup. Can't find yours? WhatsApp us.
Printers
Do I need ink, toner or ribbons?
No. Every PrintInc printer uses direct thermal printing, so heat does the work. There are no cartridges, toner or ribbons to buy.
What's the difference between Mark 1 Max and Mark 1 Air?
Both are 4-inch, 203 DPI label printers that print at up to 152 mm/s. Mark 1 Max takes labels from 20 to 118 mm wide and weighs 1.36 kg. Mark 1 Air is the compact one at 1.02 kg and takes labels from 30 to 118 mm wide.
What do Standard, Regular and Flagship mean?
They're the connectivity models of Mark 1 Max and Mark 1 Air. Standard connects over USB. Regular adds Bluetooth. Flagship adds Bluetooth and WiFi.
Which printer do I need for bills and receipts?
Bill Go and Bill Pro are our receipt printers. Both print 48 mm wide on standard receipt rolls at up to 90 mm/s. Bill Pro also prints barcodes, QR codes and your logo.
Labels and paper
Which label sizes can I print?
Mark 1 Max and Mark 1 Air print the 4 x 6 inch shipping labels used by Amazon, Flipkart and most couriers, plus smaller labels for barcodes, products and stickers.
Can I use labels from other brands?
For a longer life of your printer and print head, use original smooth PrintInc labels. Rough or low-grade labels wear the print head faster.
Can I use fanfold (folded) labels?
Yes. Mark 1 Max and Mark 1 Air take roll labels, folded (fanfold) labels, die-cut labels and black mark paper.
Setup and connection
Which marketplaces and platforms does it work with?
Amazon, Flipkart, Shopify and WooCommerce. Download the label from your seller panel and print it like any other document.
Does it work with Windows and Mac?
Yes. Mark 1 Max and Mark 1 Air support Windows XP, 7, 8, 10 and 11, and macOS. Our user guides walk you through setup step by step.
Can I print from my phone?
Yes, with the Regular (Bluetooth) or Flagship (Bluetooth and WiFi) models. The Bluetooth and WiFi user guides on our drivers page show you how.
My labels print blank or shifted. What do I do?
Check the labels are loaded with the printable side facing the print head, then set the right label size in the printer settings. Still off? WhatsApp us and we'll fix it with you.
Orders and warranty
How long is the warranty?
12 months from the date of purchase, covering manufacturing defects. Register within 30 days of purchase on our Activate warranty page.
How do I track my order?
Sign in to your account to see every order and its tracking, or use the tracking link in your shipping email. Our Track order page has both.
Do you take bulk or business orders?
Yes. Tell us what you need on our Bulk orders page and we'll send you a quote.
What if I get stuck after buying?
Every PrintInc printer comes with lifetime support. Message us on WhatsApp and a real person will help with settings, drivers and label sizes.
Still stuck?
Message us on WhatsApp. A real person from the PrintInc team will help, for as long as you own your printer.