Refund policy
At PrintInc, we aim to deliver quality thermal printing products that meet your expectations. If you're not fully satisfied with your purchase, we're here to help.
Order Cancellation
Physical Products
-> Orders can be cancelled only before the item is shipped.
-> Orders already shipped cannot be cancelled.
Refund Policy
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered
-> If the product is damaged during shipping
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
Return Policy
We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return
-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.
Return Process
-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes
-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
✅ Eligibility for Return
You can request a return or replacement within 24 hours of receiving your order if:
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The item is damaged or defective
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You received the wrong product
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The product is not functioning as advertised
📦 Return Conditions
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (order number or invoice) is required.
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Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect products.
🔄 How to Initiate a Return
To initiate a return or exchange, please contact us at:
📧 info@printinc.in
Include:
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Your order number
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Reason for return
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Clear photos (if applicable)
Once your request is approved, we’ll provide return instructions.
💰 Refunds
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After we receive and inspect the returned item, we will notify you via email.
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Approved refunds will be processed within 7–14 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
⚠️ Exceptions & Non-Returnable Items
We do not accept returns for:
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Return requests initiated more than 24 hours after receiving the product
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Products damaged due to misuse or improper handling
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Downloadable software or digital files
✉️ Questions?
If you have any questions about your return, feel free to reach out at info@printinc.in or use our Contact Us form.